To log into 'Your Account'
If you are a Credit Account Customer - i.e. your account number does NOT begin with '69', your credit terms, current credit limit and remaining balance will also be displayed.
Please note - for security reasons you will NOT be able to change your billing address online. If you need to update your billing address please contact Customer Services and they will assist you, e-mail hseorders@tso.co.uk or telephone 0333 202 5070.
Delivery Addresses
You can choose to have your goods delivered to a separate address from your billing address (where your invoice is delivered) and keep a list of these alternative addresses for future use.
Adding a new delivery address
- Once logged in, click on the 'Delivery Addresses' tab on the Your Account navigation.
- On the Delivery Addresses page click 'Create New Address'.
- Fill in the required address details and click 'Update'. This will take you back to the 'Delivery Addresses' page and automatically make your new address the current delivery address displayed at the top of the page.
Selecting a previously added delivery address
- As above, once logged in click on the 'Delivery Addresses' tab on the Your Account navigation.
- Click the select button adjacent to the deliver address of your choice. This will then be displayed as the current delivery address at the top of the page.
Quick order
The 'Quick Order' page allows you to enter multiple ISBNs and have the publications of your choice sent directly to your shopping basket, ready to purchase. See 'Purchasing using the 'Quick Order' facility in 'Your Account' in 'Purchasing'.
Order status
View your order history and perform specific searches by ISBN, order dates, order number or invoice number. Please note only details of online orders can be viewed online.
Shopping basket
You can use the 'Your Account' navigation to go to your shopping basket, or click on the shopping basket icon in the top right hand corner of every page.
Saved items
To add an item to this list click the publication's 'Save' button displayed on product information pages, search results and in your shopping basket.
The items are stored on your 'Saved Items' list within your account information pages until you move them to your shopping basket or delete them.
To view your 'Saved Items' list access your account information by clicking the 'Your Account' link at the top of every page.
Download history
This page displays any electronic publications you have purchased. If you have not already downloaded your publication the download status will be displayed as 'active' enabling you to download your product by clicking on the title link.
Log out
Click 'Log Out' at the top of the page to exit your account.